Simply call VMedia Customer Care at 1-855-333-8569. Our customer care agents can complete a move request for you. We prefer to get 30 days notice for a move request. If you are keeping your current phone number, we can complete a move on the day you call. If you would like a new phone number for the location you are moving to, please keep in mind that it can take up to 72 hours for a move request to be completed.
It is also very important that you advise us of any move or change of your location to ensure that the 911 emergency service has your up-to-date address information.