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Billing
(24)
How can I cancel your service? What is your cancellation policy?
What payment methods do you accept?
How am I billed and how can I pay for your service?
Home Security
(20)
What happens if the internet is down?
Do I require an active home phone to use VMedia Protect?
Do I need a professional technician for installation?
How can I update my emergency contact list?
How to I set up your home monitoring system?
Is it wireless?
What areas of the country do you offer service?
Can I upgrade to Protect Plus later?
Is there a mobile app to manage the alarm system?
What if the alarm is triggered while setting it up?
What kind of home security protection does VMedia offer?
Can I add more sensors and accessories?
Do you have a trial period?
What equipment comes with VMedia Protect home security?
What happens if there is a power outage?
What types of home monitoring plans do you offer?
Where should I place the sensors?
Will I get discount on home insurance?
Is the service pet friendly?
What about false alarms and possible charges?
Internet
(60)
Can I change my speed plan after I have signed up?
Where can I find the FAQ for the Tenda F303 router?
Where can I find the manual for the Tenda F303 Router?
Phone
(42)
What are local access numbers and what are the advantages?
How can I see the list of my long distance calls?
How do I set up and check my Voicemail?
TV
(97)
Can I watch CraveTV on my Roku device?
Will I have the option to select video quality so I can ensure I don’t go over my monthly Internet bandwidth allocation?
Does CraveTV have parental controls?
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