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Billing
(24)
How can I cancel your service? What is your cancellation policy?
What payment methods do you accept?
How is VMedia different from my current provider?
Home Security
(20)
Is it wireless?
How can I update my emergency contact list?
Do I need a professional technician for installation?
What equipment comes with VMedia Protect home security?
What happens if the internet is down?
What happens if there is a power outage?
Do I require an active home phone to use VMedia Protect?
Do you have a trial period?
Can I add more sensors and accessories?
Can I upgrade to Protect Plus later?
How to I set up your home monitoring system?
Is the service pet friendly?
Is there a mobile app to manage the alarm system?
What about false alarms and possible charges?
What areas of the country do you offer service?
What kind of home security protection does VMedia offer?
What types of home monitoring plans do you offer?
Where should I place the sensors?
Will I get discount on home insurance?
What if the alarm is triggered while setting it up?
Internet
(68)
Where can I find the manual for the Tenda F303 Router?
Where can I find FAQ for Tenda F303 router?
What do the light patterns on my Hitron CDA-RES modem mean?
Phone
(14)
How do I set up and check my Voicemail?
How can I see the list of my long distance calls?
How do I check my voicemail remotely?
TV
(92)
Can I watch CraveTV on my Roku device?
Will I have the option to select video quality so I can ensure I don’t go over my monthly Internet bandwidth allocation?
Why is there so much content in my “Recently Watched” section? Will this interfere with or slow down the product in any way?
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