For Cable set up, simply connect your modem to the coaxial cable and directly to your computer, and you should have internet.
Sometimes Cable activation can take longer. If you do not have an Internet connection after the Cable Installation has been completed, try powering off your modem, leave it off for 10 minutes and then check the connection. If there is no internet, power cycle the modem again and check the connection. Repeat this in 4 hours.
If you still have no connection a day after the installation, please contact our technical support at firstname.lastname@example.org or call us.
Please note the technician is responsible for internet installation only and this does not include setting up your modem, splitters, or a home network.