Before starting, please first check that your modem is compatible with your internet plan. ADSL2+ modems will only work with ADSL plans, and VDSL2+ modems are compatible with both ADSL and VDSL.
Please also find your PPP username and password from the VMedia DSL installation email that was sent to you. These will be the most important information to configure your modem. If you cannot find that email, please contact us.
Please ensure that you do not confuse the username and password that were in your Welcome email, that are to login into the VMedia website, and the PPP username and password that are given in the DSL installation email.
- If your modem is from another internet provider, please use the instructions from that provider to configure your modem, as they may have a unique firmware on their modem.
- If your modem is one of the models listed in our FAQ (mainly SmartRG and Kasda modems), and is not from another internet provider, please refer to the document assigned for that modem in our FAQ instead of following the general instructions listed below. As Kasda and SmartRG modems usually have very similar interfaces for their different models, even if your model number is different, the provided documents should help you.
- If your modem is from a different brand and not bought from a specific internet provider, please follow these instructions instead.
- Identify the phone jack that was activated during your installation. The technician that came for your installation should have indicated which one it is.
If you not sure which jack is activated because you have DSL 6 and no technician was required for the installation, or the technician completed his installation from outside your premises, more details will be given in Step 5 about identifying the correct jack.
- If you are using both VMedia internet and Bell/Telus home phone services, the phone jack will be one of the phone jacks that you use for your phone service. You will need to plug a phone splitter in your phone jack, to allow you to plug both the modem and the phone to the splitter. If your modem is from VMedia, the splitter should be provided with it. If you do not have a splitter, you will need to procure one in order to have both devices connected, and you will only be able to use either your modem or your phone in the meantime.
If you don't have a traditional home phone line, or have a VoIP phone service (like the one from VMedia), you will not need a DSL splitter.
- Plug your modem to the power.
- Connect the modem to the phone jack using a phone cord (RJ11 cable).
- If it is the correct phone jack, the DSL/connectivity light on your modem should turn on and become solid after 1-5 min.
If you have DSL 6, and/or no technician was present for your activation, please try the phone jacks that you have, until the light becomes solid in one of the jacks. In case you have tried all the jack you know of, and none of them make the DSL/connectivity light on your modem stay solid, please try the next day, as it may not be active yet. If it still doesn't turn solid when plugged to any jack the next day, please contact our technical support.
- Once the DSL/connectivity light is solid on your modem, connect a computer to it by ethernet.
You can also connect the same device or a different one by Wifi if your modem is a modem/router, but that may complicate things for you, and you might have to reconnect several times if you modify your Wifi name and password during the configuration.
- If your modem has a quick setup guide to enter the required information, please follow it and skip to Step 11.
- Open a browser and enter your modem address, which may be in the format of www.example.com, or in the format of 192.168.xxx.xxx, or both. The address should be provided in your modem manual.
- You will most likely be asked a username and password. These are different from your Wifi password, or the username and password that were given to you by VMedia. Please check your modem manual/information to see what they are.
- Most modems have a "quick set up" function. If your does, please select it. If not, please go to your modem settings, and find the appropriate setting to establish a PPP connection. You might need to go to the advanced settings to find it.
- You will be asked several information for the setup. Some might be straightforward, such as your country, timezone, or internet provider. Some other info that could be asked might be the following:
- Connection Type: PPPoE (do not confuse with PPPoA)
- Address Type: Dynamic (even if you have a static IP with VMedia, please select dynamic as well)
- VPI: 0
- VCI: 35
- ADSL or VDSL: depends on your speed plan and region, please contact us to verify
- PPP username and password: these were given to you in the email detailing your DSL installation
- You can usually leave any other setting asked as it is, without changing them.
- You maybe be asked to setup your Wifi at the same time. Please choose a Wifi network name, Wifi password, and a security type.
If you're not sure which security type to select, we would recommend that you deactivate the WPS function, and that you select Mixed WPA2/WPA-PSK (or WPA2-PSK if the first one is not available) as security type. If you have your own security configuration that you would prefer, you can choose your own.
- The inet/internet/authentification light on your modem should turn on. Please see your modem manual to see what is the correct colour for that light, that will indicate that authentication process has completed.
If this light is off, blinking rapidly, or solid but with the wrong colour (usually red), then one of the information you have entered during Step 8 might be wrong. Please go back to Step 7 and Step 8 to try to configure your modem once more.
- If you have successfully completed the setup, both the DSL/connectivity light and the inet/internet/authentication light should both be on, solid, and the right colour (the authentication light tends to slightly blink from time to time, that is normal).
If you are still not able to complete your modem configuration, please contact our technical support so that they may assist you.