If you are having speed issues, try connecting your modem directly to your computer, not via your router. Please test your speed at www.speedtest.net. If your speeds are as expected when connected directly to your modem, but are significantly lower once you connect through your router, it may be helpful to reset your router and create a brand new wifi profile. After you have reset your router and created a new wifi connection, please retest your speeds.
If the speed issue persists when directly connected to modem or if you are using a router supplied by VMedia, please contact Technical Support so we can further troubleshoot your connection. Our Technical Support team is available everyday from 10 am to 9 pm EST by phone (1-855-333-8269), chat or email.