What is your refund policy?

Billing
We offer a 30 day 'Trial and Refund' offer on our VBox and our TV service. So go ahead and try all the cool features and benefits of our VBox and the VMedia TV experience.
 
The 30 day trial period only starts once your internet service has been activated, or if you already have internet from one of our affiliates.
 
Please note the 30 day Trial offer is only available on our VBox and TV service. Internet fees (Cable and DSL), including monthly fees and installation charges are not refundable. For more details, see our Refund policy http://www.vmedia.ca/en/support/policy-refund

  

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