Articles in Billing
Do you provide monthly invoices?
How am I billed and how can I pay for your service?
How can I cancel your service? What is your cancellation policy?
How do I check my invoice online?
How do I make changes to my account profile or update my credit card information?
I am moving - what is involved in transferring my internet and TV service?
I pay by credit card now, but I want to switch to online banking.
I placed an order online but I'm not sure it went through.
If I decide to cancel the service and keep the VBox, will I be able to reactivate the service in the future?
What happens if there are insufficient funds on my credit card or if I miss my monthly payment?
What if I pay regularly by online banking and I miss a payment?
What if I want to change my delivery address after I have signed up?
What is your refund policy?
What payment methods do you accept?
When my order is processed, how is the payment charged?
Why does the first invoice seem to be higher than the monthly fee?
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