How do I update my modem MAC address with VMedia?

Contact our Technical Support Department by phone at 1-855-333-8269.
We will need the modem make, model, MAC address, and serial number of your modem. See example below. Once this information is provided, we will submit the provisioning request to the upstream network provider and the modem will be added to network. Please note: the process time for a modem to be added to the network may vary depending on the upper provider, and may take up to 72 hours during business days.