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Billing
(24)
How can I cancel your service? What is your cancellation policy?
What happens if there are insufficient funds on my credit card or if I miss my monthly payment?
How am I billed and how can I pay for your service?
Home Security
(20)
What happens if the internet is down?
Do I need a professional technician for installation?
Do I require an active home phone to use VMedia Protect?
What areas of the country do you offer service?
Where should I place the sensors?
Is the service pet friendly?
Do you have a trial period?
Is there a mobile app to manage the alarm system?
Is it wireless?
How can I update my emergency contact list?
Will I get discount on home insurance?
Can I upgrade to Protect Plus later?
How to I set up your home monitoring system?
What happens if there is a power outage?
What kind of home security protection does VMedia offer?
What equipment comes with VMedia Protect home security?
What types of home monitoring plans do you offer?
What about false alarms and possible charges?
Can I add more sensors and accessories?
What if the alarm is triggered while setting it up?
Internet
(60)
Can I change my speed plan after I have signed up?
Where can I find the manual for the Tenda F303 Router?
Where can I find the FAQ for the Tenda F303 router?
Phone
(50)
What are local access numbers and what are the advantages?
What do I need to do to activate my Home Phone ?
How do I set up and check my Voicemail?
TV
(98)
Can I watch CraveTV on my Roku device?
Does CraveTV have parental controls?
My remote is not working, how can I fix this?
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