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Billing
(24)
How can I cancel your service? What is your cancellation policy?
What happens if there are insufficient funds on my credit card or if I miss my monthly payment?
How do I make changes to my account profile or update my credit card information?
Home Security
(20)
What happens if the internet is down?
Do I need a professional technician for installation?
Is the service pet friendly?
Do you have a trial period?
What happens if there is a power outage?
What equipment comes with VMedia Protect home security?
How to I set up your home monitoring system?
What areas of the country do you offer service?
Do I require an active home phone to use VMedia Protect?
Is there a mobile app to manage the alarm system?
Will I get discount on home insurance?
Can I add more sensors and accessories?
How can I update my emergency contact list?
Is it wireless?
What if the alarm is triggered while setting it up?
What kind of home security protection does VMedia offer?
What types of home monitoring plans do you offer?
Where should I place the sensors?
Can I upgrade to Protect Plus later?
What about false alarms and possible charges?
Internet
(60)
Can I change my speed plan after I have signed up?
Where can I find the manual for the Tenda F303 Router?
Where can I find the FAQ for the Tenda F303 router?
Phone
(50)
What are local access numbers and what are the advantages?
How do I set up and check my Voicemail?
How do I check my voicemail remotely?
TV
(98)
Can I watch CraveTV on my Roku device?
Can I play video on CraveTV from more than one device at a time?
Does CraveTV have parental controls?
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