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Billing
(24)
How can I cancel your service? What is your cancellation policy?
What happens if there are insufficient funds on my credit card or if I miss my monthly payment?
How do I make changes to my account profile or update my credit card information?
Home Security
(20)
What happens if the internet is down?
Do I need a professional technician for installation?
Is the service pet friendly?
Do I require an active home phone to use VMedia Protect?
What happens if there is a power outage?
Do you have a trial period?
Is there a mobile app to manage the alarm system?
What equipment comes with VMedia Protect home security?
How can I update my emergency contact list?
What areas of the country do you offer service?
What if the alarm is triggered while setting it up?
What kind of home security protection does VMedia offer?
Where should I place the sensors?
Will I get discount on home insurance?
Is it wireless?
Can I add more sensors and accessories?
What types of home monitoring plans do you offer?
Can I upgrade to Protect Plus later?
How to I set up your home monitoring system?
What about false alarms and possible charges?
Internet
(60)
Can I change my speed plan after I have signed up?
Where can I find the manual for the Tenda F303 Router?
Where can I find the FAQ for the Tenda F303 router?
Phone
(50)
What are local access numbers and what are the advantages?
How do I set up and check my Voicemail?
What do I need to do to activate my Home Phone ?
TV
(98)
Can I watch CraveTV on my Roku device?
Does CraveTV have parental controls?
My remote is not working, how can I fix this?
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