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Billing
(24)
How can I cancel your service? What is your cancellation policy?
What payment methods do you accept?
How am I billed and how can I pay for your service?
Home Security
(20)
What happens if the internet is down?
Do I need a professional technician for installation?
Do I require an active home phone to use VMedia Protect?
How can I update my emergency contact list?
How to I set up your home monitoring system?
Do you have a trial period?
Is the service pet friendly?
What areas of the country do you offer service?
Is it wireless?
Is there a mobile app to manage the alarm system?
What kind of home security protection does VMedia offer?
What happens if there is a power outage?
Where should I place the sensors?
Can I add more sensors and accessories?
Can I upgrade to Protect Plus later?
What about false alarms and possible charges?
What equipment comes with VMedia Protect home security?
What if the alarm is triggered while setting it up?
What types of home monitoring plans do you offer?
Will I get discount on home insurance?
Internet
(60)
Can I change my speed plan after I have signed up?
Where can I find the FAQ for the Tenda F303 router?
Where can I find the manual for the Tenda F303 Router?
Phone
(42)
What are local access numbers and what are the advantages?
How do I set up and check my Voicemail?
How can I see the list of my long distance calls?
TV
(98)
Can I watch CraveTV on my Roku device?
Can I play video on CraveTV from more than one device at a time?
Will I have the option to select video quality so I can ensure I don’t go over my monthly Internet bandwidth allocation?
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