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VMedia
>
About VMedia
How do I switch to VMedia internet?
How is VMedia different from other providers?
What does VMedia offer in Home Security?
What Home Phone plans and promotions does VMedia offer?
What Internet plans does VMedia offer?
What kind of TV packages does VMedia offer?
Who is VMedia?
VMedia
>
Billing
Do I have to commit to a contract to get VMedia?
Do you provide monthly invoices?
How am I billed and how can I pay for your service?
How can I cancel your service? What is your cancellation policy?
How do I check my invoice online?
How do I make changes to my account profile or update my credit card information?
How do I purchase additional equipment or accessories like a Remote, VBox Adapter, Router or Phone set?
How do I switch to VMedia?
How do VMedia's prices compare?
How is VMedia different from my current provider?
I am moving - what is involved in transferring my services?
I pay by credit card now, but I want to switch to online banking.
I placed an order online but I'm not sure it went through
If I decide to cancel the TV service and keep the VBox, will I be able to reactivate the service in the future?
Is VMedia a broadcaster in Canada?
What does VMedia offer?
What geographical areas does VMedia service?
What happens if there are insufficient funds on my credit card or if I miss my monthly payment?
What if I pay regularly by online banking and I miss a payment?
What if I want to change my delivery address after I have signed up?
What is your refund policy?
What payment methods do you accept?
When my order is processed, how is the payment charged?
Why does the first invoice seem to be higher than the monthly fee?
VMedia
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Billing
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Rewards
I just signed up to VMedia with a friend’s personal promo code, does my credit rollover to the next month?
My friend signed up with my personal promo code, why don’t I see my $25 credit on my account?
What is VMedia’s Reward Program and how does it work?
When do I get my $25 credit? Are there any limits?
Where can I find my personal promo code to share?
Who is eligible for the Reward Program?
VMedia
>
Home Security
Can I add more sensors and accessories?
Can I upgrade to Protect Plus later?
Do I need a professional technician for installation?
Do I require an active home phone to use VMedia Protect?
Do you have a trial period?
How can I update my emergency contact list?
How to I set up your home monitoring system?
Is it wireless?
Is the service pet friendly?
Is there a mobile app to manage the alarm system?
What about false alarms and possible charges?
What areas of the country do you offer service?
What equipment comes with VMedia Protect home security?
What happens if the internet is down?
What happens if there is a power outage?
What if the alarm is triggered while setting it up?
What kind of home security protection does VMedia offer?
What types of home monitoring plans do you offer?
Where should I place the sensors?
Will I get discount on home insurance?
VMedia
>
Internet
Do VMedia internet plans provide unlimited download?
How can I report a tech issue? If there is a tech problem, how quickly is it resolved ?
I am having speed issues - what should I do?
I cannot connect to the internet, what should I do?
Is VMedia unlimited internet feature truly unlimited?
My equipment appears to be defective, what’s the process to exchange it?
What is better for internet service - DSL or Cable?
What is the warranty on your ISP equipment?
What types of internet service does VMedia provide?
Where can I get technical support on the Tenda Router I purchased from VMedia
With VMedia TV services, as IPTV, will my internet costs will go up?
VMedia
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Internet
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Cable
Can I change my speed plan after I have signed up?
Can VMedia guarantee my maximum internet speed?
Do I need to purchase your modem/router/VoIP device?
Does a technician visit my home to activate the service?
For a Cable Internet Transfer, is a Technician visit to my premises required?
How do I clear MAC Lock?
How do I reset my Hitron CDA-RES Modem?
How do I reset my Motorola SB5120/SB6120/SB6121/SB6141 Modem?
How do I reset the Thompson/Technicolor DCM475/476 ?
How do I set up my cable modem?
How do I update my modem MAC address with VMedia?
If I do decide to cancel my cable internet service with VMedia, how long will it take for my cable modem to be released?
Is there a "Quick Guide" for the Hitron CDA-RES modem?
Is VMedia Cable internet available in my area?
My Motorola SB6141 modem appears stuck and is not providing an IP address to my VBox?
Once I placed my order, how long will it take for my service to be active?
What are the standard signal levels for a Cable internet connection?
What can I do if my internet speed seems slow?
What do I need to know for setting up my Cable Internet ?
What do the light patterns on my Hitron CDA-RES modem mean?
What do the light patterns on my Thomson DCM475 mean?
What is the supported firmware version for the Thomson DCM476 Cable Modem?
Where can I find the FAQ for the Tenda F303 router?
Where can I find the Manual for the CISCO DPC3848 Modem?
Where can I find the manual for the Tenda F303 Router?
Where can I find the Tenda W303R set up manual?
Where can I find the User Manual for the Motorola SB6141?
Where do I find the User Manual for the Thomson DCM475
Where do I find the User Manual for my Hitron CDA-RES Modem?
VMedia
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Internet
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DSL
Can I ask the technician to install other wall jacks in my home?
Can VMedia guarantee my maximum speed?
For which times can I schedule a tech visit?
How do I bridge my SmartRG 505N Modem/Router?
How do I configure my SmartRG 505N Modem/Router?
How do I set up my own modem with my VMedia DSL service?
How do I set up my Sagemcom 2864 Modem? Is there a manual?
How do I set up my SmartRG 505N Modem/Router?
How do I set up my VMedia Modem with my DSL service?
How do I set up the Sagemcom 2864 in Bridge mode?
Once I sign up, how long does it take to activate my internet service?
Should I stay at home and wait for the Technician?
What are the steps for the wireless setup for the Sagemcom 2864 Modem
What are the steps for the wireless setup for the SmartRG 505N Modem/Router?
What can I do if my internet speed seems slow?
What does a red inet/internet light on my modem mean?
What is Regular DSL?
Where can I find information on the KW5262 VDSL Modem/Router and its settings?
Where can I find information on the KW5262 VDSL Wireless Set up?
Will a technician visit my home to install the DSL internet service?
VMedia
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Internet
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Moving
Can I make changes to my moving request?
VMedia
>
Internet
>
VMedia Mesh Wi-Fi
Can I expand my VMedia Mesh Wi-Fi Network?
Can I monitor and adjust my VMedia Mesh Wi-Fi network remotely?
Can I use VMedia Mesh Wi-Fi to connect & control my smart home devices?
Does VMedia Mesh Wi-Fi include enhanced safety & security features?
Does VMedia Mesh Wi-Fi use Wi-Fi 6?
Does VMedia offer Mesh Wi-Fi?
How can I download the VMedia Mesh Wi-Fi app?
How can I set up parental controls?
How do I set up my VMedia Mesh Wi-Fi?
How many VMedia Mesh Wi-Fi devices do I need?
What comes in the box?
What is eero Secure?
What is Mesh Wi-Fi?
VMedia
>
Phone
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Accessibility
Do Emergency Services Work Using IP Relay?
Does VMedia Offer IP Relay Service?
How Do I Place a Call Using IP Relay?
How Do I Receive a Call Using IP Relay?
How Do I Register for IP Relay Service?
How Does VMedia’s IP Relay Service Work?
What are the System or Device Requirements for IP Relay Service?
What is IP Relay Service?
VMedia
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Phone
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Features & Benefits
Can I have simultaneous phone calls with VMedia Home Phone?
Can I use the service in places other than my own address?
Can I use your service over a dial-up Internet connection?
Does a technician need to come to my home to activate my phone?
Does VMedia Home Phone include a 9-1-1 service?
Does VMedia Home Phone include short code (9-8-8) calling for mental health?
Does VMedia Home Phone work during a power outage?
How do I make long distance calls outside my plan?
How is VMedia Home Phone different from a traditional home phone service?
How long does it take to transfer a number over to VMedia Home Phone?
Is there a Home Phone contract?
What are local access numbers and what are the advantages?
Where is VMedia Phone service available?
Will VMedia Home Phone service work with my Home Alarm system?
VMedia
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Phone
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Other
How long after I subscribe to VMedia Home Phone will I get my Phone adapter in the mail?
I am moving soon. What is needed to move my service?
What do you mean by “selecting your area code”?
What types of customers will be interested in VMedia Home Phone service?
When I am keeping my number, do I have to cancel my contract with my current provider?
VMedia
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Phone
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Phone Application
Can I call 911 on the application?
Can I call long distance through the application?
Can I change the ringtone of the application?
Can I check my voicemail through the application?
Do I get calls when the application is closed?
Do I need a VMedia adapter for the application to work?
How much data does my application uses?
How to disable PUSH notifications?
How to set up call forwarding on my application?
Will calls that come to my home phone come to my application?
VMedia
>
Phone
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Support & Troubleshooting
Can I fax with your VMedia Home Phone service?
Can I transfer my current phone number to VMedia Home Phone?
How can I see the list of my long distance calls?
How do I check my voicemail remotely?
How do I set up and check my Voicemail?
I can make outgoing calls from my phone but can not receive incoming, calls are redirected to Voicemail.
I can't make outgoing calls from my Home Phone, I hear a busy tone
I cannot make long distance calls while local ones are going through?
I have issues with the sound quality, the other party cannot hear me well, the sound cuts and cracks
I received and installed my VMedia Home Phone adapter. I can make outgoing calls, but I can’t receive calls?
My home phone is not working. I can not hear any ringtone and no one can call me?
My phone switches off and only works after a reboot
What do I need to do to activate my Home Phone ?
Will VMedia Home Phone work on my existing phone jacks and how do I hook up multiple phones?
VMedia
>
TV
Can I get VMedia TV on its own?
Can I use my own streaming device to access VMedia TV?
Do you have a free trial period for VMedia TV services?
Does downloading torrents or playing online games affect my VMedia TV service?
How does VMedia provide television channels to my home? What is IPTV?
My video seems to be buffering, how do I resolve this issue?
What are the minimum speed requirements for watching IP channels?
Where is VMedia TV service available?
Will I be able to watch 2 VBoxes simultaneously? Will it affect the picture quality?
Will I be able to watch regular Cable television with VMedia Television?
Will I be able to watch VMedia TV on other devices? i.e., iPad, Android Tablet, Smart Phone?
Will watching TV be affected if someone is using the Internet at the same time?
VMedia
>
TV
>
Channels
Do you have channels in HD?
Do you have multicultural channels or international channels?
How do I add channels to my package once I have signed up?
How many channels do you provide?
VMedia
>
TV
>
CraveTV
Can I play video on CraveTV from more than one device at a time?
Do I need a specific web browser to access CraveTV?
Does CraveTV have parental controls?
How can I watch CraveTV on my computer?
How can I watch CraveTV on my mobile device or tablet?
How do I subscribe to CraveTV?
How many devices can be linked to one CraveTV account?
Is there a minimum TV subscription to qualify for the CraveTV option?
What devices does Crave TV support?
What is Crave TV?
Where can I watch CraveTV ?
Why am I getting a “video playback error” on my iOS device, Android device or on my Apple TV?
Why is CraveTV only available with a TV subscription?
Why is there so much content in my “Recently Watched” section? Will this interfere with or slow down the product in any way?
Will CraveTV use my personal information/data?
Will I have the option to select video quality so I can ensure I don’t go over my monthly Internet bandwidth allocation?
Will streaming content on CraveTV consume my monthly Internet bandwidth allocation?
Will streaming content on CraveTV use my cellular data plan?
Will subscribers be able to cancel at any time?
VMedia
>
TV
>
PVR
Can I connect the same the storage device on my computer, or another TV, and watch the show there?
Can I record a show that is on a VCloud TV channel?
Can I record a show while watching another program?
Can I set up a recording in advance?
Can I use any kind of storage device, and are storage devices included?
Can I use the storage device with recorded shows on another VBox?
How do I cancel a recording?
How do I record a show?
How long can I keep these shows to watch?
How many shows can I record at the same time?
How many shows can I save to my storage device?
What do I need to do before unplugging the storage device after I have recorded to it?
What happens if I am recording and the internet goes down?
What happens if my storage device runs out of capacity?
What is VMedia’s PVR solution?
Will clearing the application cache or resetting my VBox affect my recordings?
VMedia
>
TV
>
Roku
Can I filter which channels appear in the TV Guide?
Can I watch CraveTV on my Roku device?
Can I watch Video on Demand (VOD) content on my Roku device?
How can I change the language of the VMedia application on my Roku device?
How can I search for content on my Roku device?
How do I enable VCloud TV?
How do I turn on/off closed captions?
Is there a Parental Control feature for VMedia TV on Roku devices?
Is there a remote application for easy channel navigation?
Is VMedia internet required to watch TV with my Roku device?
The time on my TV Guide is wrong. How can I fix this?
What is VCloud TV and how do I use VCloud TV?
Where do I find VMedia TV on my Roku?
Which Roku devices are compatible with VMedia TV?
VMedia
>
TV
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TV Packages
Is there a minimum number of channels I am required to buy?
What is TheSkinny? What is AnyTwenty?
What kind of TV channel packages does VMedia have?
VMedia
>
TV
>
UChoose
Can I get UChoose without TheSkinny, Basic, Premium Flex or Grand Premium?
How do I order channels from UChoose? How do I change my UChoose selection?
How soon will my selected UChoose channels appear on my TV?
I cancelled some UChoose channels but I was still charged for them?
I selected my UChoose channels, will I be charged for the whole month?
I want to cancel my UChoose selections. How do I do this?
What is UChoose?
Why is UChoose unique? How can I get my customized TV Channel line-up?
VMedia
>
TV
>
VBox
Can I connect accessories to VBox (i.e. keyboard, mouse, webcam)?
Can I use Netflix with my VBox?
Do I connect the VBox by Ethernet cable or WiFi? Is there a difference?
Do I need a Google account to use the VBox?
Do I need a separate VBox for each TV and is there an additional fee?
Do I need to purchase the VBox? Can I rent the VBox?
Do I need to switch off the VBox if I am not watching it?
How do I enter my login into my VBox and when will I need it?
How Do I Pair My Voice Enabled Remote (Android TV)?
How do I set the correct time on the VBox?
How do I set up my VBox?
How many VBoxes and/or other TV devices can I use simultaneously?
My remote is not working, how can I fix this?
What is the warranty on the VBox?
What kind of tech support does VMedia have?
VMedia
>
TV
>
VCloud TV
Can I access cloud PVR content on my computer? My iPhone?
Do I have to pay extra for VCloud TV ?
Do I need any other equipment to access VCloud TV ?
How do I access shows to watch?
How do I set up VCloud on my TV?
What is VMedia's VCloud TV ?
With VCloud TV, can I pause and restart a video?
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