Before starting, please first check that your modem is compatible with your internet plan. ADSL2+ modems will only work with ADSL plans, and VDSL2+ modems are compatible with both ADSL and VDSL.
Please also find your PPP username and password from the VMedia DSL installation email that was sent to you. These will be the most important information to configure your modem. If you cannot find that email, please contact us.
Please ensure that you do not confuse the username and password that were in your Welcome email, that are to login into the VMedia website, and the PPP username and password that are given in the DSL installation email.
If you are still not able to complete your modem configuration, please contact our technical support so that they may assist you.