What can I do if my internet speed seems slow?

If your internet speed appears slow, please test it by going to speedtest.net and checking your internet speed. Please do so by using a computer connected to your modem directly by ethernet, with your Wifi switched off and other devices disconnected, and without any intermediary devices.

 

If the speed tests results are good, try the same test while you are connected to the Wifi (or while connected to any intermediary device that you may use). If the results are only bad when when you are connected by Wifi, it could be because multiple devices are online at the same time, or a Wifi issue. Those issues are local, and cannot be fixed remotely or by the visit of an internet technician. If your modem-router was bought from VMedia, please contact our technical support. Otherwise, please contact the technical support of the modem-router's brand. if you are using a modem and a router separately, please test your connection to the modem only, then test your connection to the router as well, to see if there is a discrepancy between the two.

 

If the speed tests gives you bad results even when you're connected directly to the modem, please contact our technical support so that may conduct a full troubleshoot.