If you have received an order confirmation from us by email, then you order has been received. This is a separate email from the email containing the login information for your the My Account.
If you are having any trouble submitting your order, please contact us. We provide support everyday from 10 am to 9 pm. You can reach us by phone (1-855-333-8269 EST/ 1-844-872-8269 PST), by chat and by email.