Chinese (Simplified, China)
Chinese (Traditional, Taiwan)
English (United Kingdom)
Articles in Billing
Do I have to commit to a contract to get VMedia?
Do you provide monthly invoices?
How am I billed and how can I pay for your service?
How can I cancel your service? What is your cancellation policy?
How do I check my invoice online?
How do I make changes to my account profile or update my credit card information?
How do I purchase additional equipment or accessories like a Remote, VBox Adapter, Router or Phone set?
How do I switch to VMedia?
How do VMedia's prices compare?
How is VMedia different from my current provider?
I am moving - what is involved in transferring my services?
I pay by credit card now, but I want to switch to online banking.
I placed an order online but I'm not sure it went through
If I decide to cancel the TV service and keep the VBox, will I be able to reactivate the service in the future?
Is VMedia a broadcaster in Canada?
What does VMedia offer?
What geographical areas does VMedia service?
What happens if there are insufficient funds on my credit card or if I miss my monthly payment?
What if I pay regularly by online banking and I miss a payment?
What if I want to change my delivery address after I have signed up?
What is your refund policy?
What payment methods do you accept?
When my order is processed, how is the payment charged?
Why does the first invoice seem to be higher than the monthly fee?
I just signed up to VMedia with a friend’s personal promo code, does my credit rollover to the next month?
My friend signed up with my personal promo code, why don’t I see my $25 credit on my account?
What is VMedia’s Reward Program and how does it work?
When do I get my $25 credit? Are there any limits?
Where can I find my personal promo code to share?
Who is eligible for the Reward Program?
Send Reset Email
Please log in below
Not Logged In
You must be logged in to perform this action.